Account Support Specialist

Ljubljana, Slovenia · Services

Description

Passionate about helping others solve their problems? Looking to enter the digital marketing industry? There’s an amazing career-defining opportunity to enter the digital world and gain experience from the ground up!

We are looking for an easy-going, yet self-motivated Support Specialist with great drive and interpersonal skill to join our Support team in Ljubljana office. As with all of our Zemanta/Outbrain employees, we are looking for someone who is passionate and excited to contribute to a growing team. Zemanta is a fully owned subsidiary of Outbrain.

Outbrain powers content recommendations to increase user engagement and page views on sites like CNN, FoxNews, MSN, and Time Inc. Outbrain also enables publishers and top brands to distribute their content across our wide publisher network. We recommend 250 billion articles and videos each month to more than a half a billion people worldwide.


Responsibilities as a Account Support Specialist:

  • Providing timely, consistent and accurate support via email and chat.
  • Performing campaign setup and optimization activities to ensure campaign success.
  • Supporting client accounts and implementing changes for increasing performance of client programs.
  • Providing implementation, reporting, and set up services to our global account management teams.
  • Embracing and encouraging a culture based on teamwork and collaboration.
  • Setting team and individual growth goals and constantly work to improve the customer experience.



    Your first year should look like this:
  • In your first month, you should find your bearings, fully understand the Outbrain product and market, and become comfortable with regular client communications.
  • After three months, you will be an expert in content marketing and you’ll have mastered our platform. You’ll be able to troubleshoot technical issues with accounts, and implement/advise for optimal campaign performance
  • After six months, you will serve as a resource internally and externally for any troubleshooting or optimization tips for client’s campaigns and accounts.
  • When you finish up your first year, you’ll be an essential part of Outbrain, and will maintain client relationships, while serving as an escalation point for any platform issue or question.
  • Requirements

    Benefits

    What we offer is competitive pay, an opportunity to work on an exciting global project used by some of the most recognizable brands in the world, team of bright peers and cutting edge tech. You’ll be working as a part of a global team with peers from multiple countries. We care deeply and invest heavily into developing our team, setting up everybody for growth and success. We empower every team member to contribute at all levels of our process and product. We are offering full employment with a 6-month trial period. Location of work is Zemanta office in the center of Ljubljana, Slovenia.


    Please submit your application and CV in English language. Thank you.

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